Company: NovaPetal Flower Lab

Location: Phoenix, AZ

    •    Minimum 1 year of customer service experience (required)

    •    Strong multitasking and project management skills

    •    Interest in and desire to work in the event/wedding industry

    •    Ability to lift up to 50 pounds

    •    Valid Driver’s License and reliable transportation

    •    Flower design experience (preferred but not required)

    •    Flexibility to work evenings and weekends as needed

    •    Knowledge of social media marketing

    •    Proficiency in both English and Spanish

Customer Interaction:

    •    Communicate with customers by taking orders over the phone, replying to emails, and handling in-person sales at the shop

    •    Understand customer visions and preferences, offering expert advice and suggestions

    •    Prepare and send out price quotes and invoices as needed

    •    Check inventory and add products to our POS system

    •    Create routes for delivery drivers and communicate with them

    •    Assist florists in creating unique arrangements

    •    Clean and prep flowers, maintain the cooler, check inventory, and help with trash removal

    •    Support team with event setup and breakdown as needed

    •    Learn about flowers and plants to provide excellent customer service

    •    Drive to suppliers or deliver flowers when necessary

    •    Capture content for marketing purposes

    •    Assist with social media posting and engage with our online community

    •    Support projects and tasks related to NovaPetal’s growth, including future venue research, brand awareness promotion, and community outreach partnerships

    •    Provide feedback and ideas for special projects and campaigns

Team Collaboration and Continuous Improvement:

    •    Collaborate with NovaPetal Flower Lab Management to enhance client relationships, products, and services

NovaPetal Flower Lab is a local flower company that sets itself apart with unique European-style arrangements, exclusive flower hat boxes, and same-day delivery ensuring the best quality of flowers and outstanding customer service. Starting as an e-commerce venture, we are excited to open our first physical location in the heart of Phoenix. Our dedication to excellence has earned us recognition as one of the 15 most beloved shops in the US and one of America’s Favorite 150 Mom & Pop Shops™, according to Yelp and Entrepreneur. We are passionate about what we do.

    •    Prior experience in a flower shop or event planning business design (a plus but not required)

    •    Exceptional creativity and attention to detail

    •    Prior experience in customer service, retail, or administrative roles

    •    Wedding floral design experience/expertise

 

    •    Minimum 32 hours per week, with full-time possibility

    •    Additional hours during peak seasons, events, and major floral holidays

    •    The schedule may include weekdays, weekends, and holidays during peak seasons

 •    Pay: $16.00 - $19.00 per hour

 •    Expected hours: 30-40 per week

 

If you’re ready to bring your creativity and passion to NovaPetal to help us grow, please submit your resume to contact@floweraz.com.

 

Experience:

    •    Flower Shop: 1 year (Preferred)

    •    Event Planning: 1 year (Preferred)

    •    Customer Service: 1 year (Required)