FAQ & Return Policy
Hello dear customer, we hope you came here purely out of interest and you are perfectly satisfied with products and services we provide. Just in case if you not, here is the policy when and how we can do full refund or order exchange.
Flowers are very gentle product, therefore it is not subject to return or exchange as even in 2 hours flowers may look not the same as when sold or delivered.
We will do a return or exchange if you received a completely wrong order. It means in case you have received order with all wrong flowers or wrong size. Some flowers missing or substituted, different box or vase – are not subject to return or exchange. All arrangements and bouquets in our store are designer products and are unique and original. Photos provided on the web-site are examples of similar works. The results may vary as florist will choose the best options out of the flowers available for that day. You can always do a special request for your order.
If you are not satisfied with order delivered you should contact us via email (email@example.com) or text (480-352-5716) the same day of delivery! If flowers were delivered evening – then notify us before noon of the next day. It is customer’s responsibility to check if the right order was delivered if ordered as gift to somebody else. You can also ask for the pictures before delivery – notify us that you want photos when you make an order.
If you want delivery person to call you upon flower arrival, you need to request that on your order. If nobody is responding and no one is opening the door, flowers will be left by the door or near the house in any safe place and we will notify customer by contact method provided. Flower Lab is not responsible for the flowers after delivery.
If you are picking up the flowers at 2429 n 37th way Phoenix, AZ 85008, it is customer’s responsibility to check the order. If you take the order and leave it means, you automatically agree with order. If it is somebody else is picking up for you – please inform that person what order he\she should get or request photo in advance before pick up. Flower Lab is not responsible for the order after picked up by customer.
It is customer’s responsibility to provide correct address, delivery date and time. If flowers delivered to wrong address or wrong date due to customer has not provided the full correct information, it will not be the reason for return or refund. If customer has not provided desired delivered date, we will ask for it via contact information provided with the order. If we receive no response from the customer, we will deliver the order next day if paid for delivery. Pick up will be available for 3 days. If customer has not arrived to pick up, we will not refund or change order as if your order was complete by then.
We will charge additional $10 if you add the wrong address as we are going to do two deliveries. Please make sure you add the correct shipping address.